Flexible support packages

​Our Partner Support Plans

We offer two Partner Support options but these can be tailored to suit your requirements, for example 24/7/365 support or onsite days:

Option 1: Dynamics GP Support + ​
Our Microsoft Dynamics GP Support + plans are based on usage, so customers can take control over the annual spend.  And customers can use their plan for any type of assistance.  ​

• Time can be used for non-support related requirements, for example; assistance on reports, modifications or online training
• Access to a selection of our user friendly GP Elementz add-ons, free of charge​
• Decide on the level of support you need each year

Option 2: Dynamics GP Support Standard
​A standard support plan is where support is charged at a fixed percentage of the original software cost on an annual basis.  This is the traditional method that software support has been provided by many organisations.  Customers receive unlimited support during the year, however it is limited to 'support only' requests.

Dynamics GP Support + versus Dynamics GP Standard Support

The following table outlines the differences between Dynamics GP Support + and Standard Support:

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Customised plans

Customise your plan with additional options

Customers can expand their support plan if their business needs change:

• On-site or remote consultancy days
• Add additional support hours during your plan
• Extended Service Level Agreement (SLA)
• 24/7/365 support
• Move your system to Azure, Microsoft's cloud platform and include your hosting costs in your support plan, learn more here.

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Microsoft Enhancement

What about Microsoft Enhancement Plans?

A Microsoft Dynamics GP support contract will contain two components; Microsoft Enhancement Cover and Partner Support, these are either quoted combined or separately.  Microsoft Enhancement Cover entitles customers to license upgrades and other Microsoft benefits, Partner Support is the day-to-day support provided by your assigned partner.

How easy is it to change partner?

Customers change partner for many reasons and they are entitled to do so if they have reached that decision. The process is very easy and can be carried be out online.  You can read about what you need to know about changing partner here:

Changing Dynamics GP Partner

​Would you like more information?
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Make an enquiry ​

Phone or send an email

​Feel free to call us to discuss your support requirements. ​Contact us today to find out more:
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Phone: +353 (0)1 514 3686 ​

Email us with your query or description of your requirements: enquiry@isc-software.com